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Informal Learning

Informal Learning

24 January, 2016

When defining informal learning, several definitions emerge. However, informal learning is:

Rediscovering the Natural Pathways that Inspire Innovation and Performance

People obtain the skills they use at work informally such as talking, observing others, trial-and-error, and simply working with people in the know. Formal training and workshops account for only 10% to 20% of what people learn at work. Most corporations over-invest in formal training while leaving the more natural, simple ways we learn to chance.

Informal learning is the unofficial, unscheduled, impromptu approach most of us learn to do our jobs.

Informal learning is like riding a bicycle: the rider chooses the destination and the route. The cyclist can take a detour at a moment’s notice to admire the scenery or help a fellow rider.

Formal learning is like riding a bus: the driver decides where the bus is going; the passengers are along for the ride. People new to the territory usually ride the bus before hopping on the bike.

Traditional training departments put almost all of their effort into driving buses. For experienced workers, most bus rides are as inappropriate as kindergarten classes. Mature learners, typically a company’s top performers, never show up for the bus. They want pointers that allow them to do things for themselves. They are filling in gaps in what they already know, and they’re in a hurry to do so.

The Business Case

Executives don’t want learning; they want execution. They want performance. Informal does not mean unintentional. Those who leave informal learning to chance leave money on the table. Informal learning is a profit tactic. Companies use it to:

  1. Enhance knowledge worker productivity
  2. Increase sales by Google-izing product knowledge
  3. Generate fresh ideas and increase innovation
  4. Transform an organization from near-bankruptcy to record profits
  5. Reduce stress, absenteeism, and healthcare costs
  6. Invest development resources where they will have the most impact
  7. Increase professional growth
  8. Cut costs and improve responsiveness with self-service learning

Free-range Learners

Many a knowledge worker has said “I love to learn but I hate to be trained.” Training is something that’s imposed on you; learning is something you choose. Knowledge workers thrive when given the freedom to choose how they will do what’s asked of them.

Reinventing the wheel, seeking for information in the wrong places, and answering questions from others consumes two-thirds of the average knowledge worker’s day. Good connections vastly improve knowledge worker productivity.
Conversations are the stem cells of learning, for they both create and transmit knowledge. Open conversation raises innovation. People love to talk. Bringing them together brings excitement. The informal organization is how most business gets done, yet executives miss it because they can’t see it. Mapping social networks make the patterns clear.

Keep Up

The informal learning train is leaving the station. Why now?

The generation coming into the work force has no patience for spoon-feeding, single-track instruction, or working alone.

Boomers are leaving the work force, taking their knowledge with them unless it is transferred to newcomers by informal means.

As the global economy change from factory work to service work, workers need the human, judgmental expertise and emotional intelligence that one doesn’t learn in class.

A flat world means global competition, faster production cycles, and more to keep up with.

Time is speeding up. It’s not practical to try to learn in advance when what you need to know won’t stand still.

Informal learning is learning without limits. Organizations develop it by removing obstacles, seeding communities, increasing bandwidth, encouraging conversation, and growing networks. It’s a natural way to learn and grow.